If your Paid Services are accessed using your StockTwits User Name, you can manage your products online via your profile at www.stocktwits.com/settings/subscriptions. If you have any questions you can contact our marketplace support team at from 8am-5pm ET at email@example.com or 888-785-8948.
If you access premium blogs using your email address to sign on, or you do not see your subscriptions on your StockTwits profile at www.stocktwits.com/settings/subscriptions, you may be using our legacy subscription system and MUST contact our support team to change, cancel or manage your subscription. Our marketplace support team is available from 8am-5pm ET at firstname.lastname@example.org or 888-785-8948.
As part of your use of the Service, you may choose to purchase some for-fee services. StockTwits offers paid services on a subscription or as-used basis, including premium blog, premium streams and Investor Relations features ("Paid Services"). If you choose to purchase any Paid Services you are responsible for paying the applicable prices for each Paid Service.
The prices for these Paid Services may be found on the Marketplace page or on the sign up page for the specific Paid Service. We may offer alternative fee structures, discounts, coupons or incentives, at our sole discretion and for any reason, and we are under no obligation to offer such alternatives to all users. The actual price you will pay for any Paid Services shall be the price listed in the Billing section of your account or by other agreement.
Some Paid Services may provide a free trial or introductory offer. If such an offer is provided, only one per user, per person, per household and per email address is allowed at any given point in time. In addition, there is a limit of one trial per user, per person, per household and per email address in any given one year period unless otherwise stated in the offer.
You may choose whether you are billed by the Month, Quarter, or Year (each, a “Subscription Period”) depending on the options available for each Paid Service. Fees for each Subscription Period will be pre-paid at the start of the Subscription Period, charged to the credit card you provide prior to the start of such Subscription Period. Any change to the fees for a Paid Service will be effective as of the commencement of the Subscription Period immediately following such change. If the credit card information you have provided is incorrect or incomplete, or StockTwits is unable to complete a transaction due to your error or omission, StockTwits will attempt to contact you and inform you of the problem. If the problem is not corrected within fifteen (15) days, it will be considered a breach of the Terms and StockTwits will terminate your account. You will receive an email receipt upon each credit card charge, unless you and StockTwits have agreed otherwise.
Except as provided in these Terms, all fees pre-paid by you are non-refundable. If you wish to cancel your subscription, you may do so by selecting the cancel option for that Paid Service, if available, within your account dashboard or by contacting us – see help.stocktwits.com for contact information. Once we receive your cancellation request you will not be charged for future Subscription Periods, your access to the specific Paid Service will continue until the end of your current Subscription Period.
You are responsible for all taxes, duties, and other governmental assessments associated with your activity in connection with the Service, whether or not you choose to purchase a Paid Service from StockTwits.
StockTwits reserves the right to cancel your subscription for Paid Services at any time for any reason or no reason. If we cancel your subscription for any reason other than your breach of these Terms (or any other terms you have agreed to with StockTwits) you will receive a partial refund of the fees you pre-paid, if any. Your refund will consist of all pre-paid fees for each complete month remaining in your Subscription Period.
If you don't want to continue with the product, just cancel before the trial ends and you won't be charged. Otherwise, you'll be charged for the subscription.