Kroger Interim CEO Highlights Shift To Coupons, Private Labels Amid Economic Pressures: ‘Customers Are Feeling Stressed’

However, Ron Sargent also noted that Kroger was adding new households and growing order volumes with existing consumers who already shop with the grocer.
In this photo illustration, a smartphone held in a hand shows the logo of The Kroger Co. (NYSE: KR), a U.S. supermarket chain and one of the largest grocery retailers in the country.
In this photo illustration, a smartphone held in a hand shows the logo of The Kroger Co. (NYSE: KR), a U.S. supermarket chain and one of the largest grocery retailers in the country. (Photo illustration by Cheng Xin/Getty Images)
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Published Sep 11, 2025 | 1:33 PM GMT-04
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Kroger (KR) Interim CEO Ron Sargent said that customers are feeling stressed about the economy and are taking steps to save money amid tariff-driven price hikes across the board.

“When you look at the income cohorts, low and middle-income households are really looking for deals. They're using coupons more. They're making smaller but more frequent trips and they're buying more private-label products,” Sargent said on the post-earnings call, adding that these customers are also eating out less.

He added that the higher-income households, who are also concerned about the economy and food prices, are still spending. Retail sentiment on Kroger remained unchanged in the ‘extremely bullish’ territory, with message volumes at ‘extremely high’ levels, according to data from Stocktwits.

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AI-generated content may be incorrect.
KR sentiment and message volume September 10, 2025, as of 1 pm ET | Source: Stocktwits

Shares of Kroger were up 2% during midday trading after the company raised its identical sales expectations to a range of 2.7% to 3.4%, up from the prior forecast of 2.25% to 3.25%.

A user on Stocktwits expects the stock to reach $75 by the end of next month.

Sargent said that Kroger was adding new households and was also growing order volumes with consumers who are already shopping with the grocer. However, CFO David Kennerley noted that the consumer environment remains uncertain. “And whilst we have not yet seen what I would call a sort of consumer sentiment translate necessarily into action, that remains an area that we continue to watch very, very carefully,” he added.

Kroger’s second-quarter total sales were $33.94 billion, compared with Wall Street expectations of $34.15 billion, according to data compiled by Fiscal AI. Its adjusted earnings per share were $1.04, compared with estimates of $1.

Shares of Kroger have risen nearly 12% this year and gained about 24% in the last 12 months.

For updates and corrections, email newsroom[at]stocktwits[dot]com.

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