Microsoft Expands Copilot AI To Sales, Service, And Finance

Microsoft Corp.(MSFT) on Thursday announced that it is expanding Microsoft 365 Copilot by introducing a range of role-specific tools designed for sales, customer service, and finance professionals. 

The updates, mentioned in a blog post, aim to deepen AI integration across business functions and enable Microsoft’s Copilot to boost "Frontier Firms", organizations using AI to reshape business. The new capabilities will begin rolling out in October 2025.

Microsoft stock inched 0.4% higher in Thursday’s pre-market trade. On Stocktwits, retail sentiment towards the stock trended in the ‘bullish’ territory amid ‘high’ message volume levels. 

Microsoft’s new tools plug directly into apps like Outlook, Excel, and Teams, offering more streamlined assistance than traditional software workflows, the tech giant said.

Microsoft’s new Copilot for sales gives access to customer relationship management (CRM) insights. The tool integrates with widely-used services like Salesforce and Dynamics 365, enabling real-time data access and interaction through natural language prompts.

“Now that it’s part of Microsoft 365 Copilot, we can scale AI across the business much faster to accelerate adoption,” said Bryan Goode, Microsoft’s Corporate Vice President, Business Applications and Agents Marketing.

For service departments, the new tool includes auto-generated summaries, suggested email drafts with contextual issue details, and record updates.

On the finance side, Microsoft 365 Copilot now offers tools to handle reconciliations, track anomalies, and automate financial reporting. By pulling data from enterprise resource planning (ERP) platforms like SAP and Dynamics 365, users can clean and transform data, detect patterns, and create draft explanations or reports.

Microsoft's stock has gained over 18% year-to-date and in the past 12 months. 

Also See: Rezolve AI Launches Visual Shopping Tool That Replaces Search Bars

For updates and corrections, email newsroom[at]stocktwits[dot]com