Swiggy to charge a fee from select partner restaurants for SwiggyOne orders

Food and delivery platform Swiggy will start charging select partner restaurants a new fee on a per-order basis for Swiggy One orders, starting November 25. The fee will be based on the percentage of Swiggy One orders a restaurant receives during a payout cycle, according to a report in NDTV Profit.

This is in addition to other charges, such as a base commission (typically 17-25%) on sales and potentially other fees. Swiggy has a weekly payout cycle, with payments typically transferred to partners on Wednesdays or Thursdays. The exact day can vary depending on the city.

Earlier in May, Swiggy removed the surge fee waiver during the rains for their loyalty programme users, for the customers who were enrolled under Swiggy One, the loyalty membership plans of the company.

In February, the online food ordering and delivery company introduced an additional 2% collection fee on all orders for its restaurant partners.

According to The Arc, the company, in an email to the restaurant partners, said that the fee would be deducted from their payouts.

“This fee is for facilitating seamless customer payments on the Swiggy platform,” it said.

Before this, in 2023, Swiggy introduced a 2% collection fee on all restaurant orders to facilitate online payments from customers on the platform.

“Commencing from December 20, 2023, we will be introducing a standardised 2% collection fee on all orders. This fee is designed to facilitate smooth customer payments on the Swiggy platform. It is important to note that this amount will be subtracted from your payouts,” Swiggy said, according to a report in ET.

Swiggy One is a premium membership program offering benefits such as unlimited free delivery and exclusive discounts on food delivery and grocery (Instamart).Read about our editorial guidelines and ethics policy