Uniphore eyes rapid customer growth and enterprise AI expansion after raising $260 million Series F round

Uniphore is set for rapid customer growth and broader enterprise AI expansion after raising $260 million in a Series F round, taking its valuation to $2.5 billion. The round saw participation from global tech giants including Nvidia, AMD, Snowflake, and Databricks, signalling strong confidence in the company’s business AI ambitions.

“Obviously, this is a very exciting milestone for Uniphore, but I would say it’s a very exciting milestone in general for the adoption of business AI worldwide,” said Umesh Sachdev, Co-Founder and CEO of Uniphore. He added that the funding validates the company’s growing presence among Fortune 500 and Fortune 1000 companies and highlights the need for the broader ecosystem to come together to drive AI adoption.

Uniphore, which started as a Chennai-based startup pioneering voice automation, now serves over 2,000 clients across financial services, insurance, telecom, and retail. Sachdev explained that the company’s platform offers flexibility to meet varying enterprise needs. “It is not one size fits all. For very high-reasoning use cases, they might need a big LLM and a big GPU. For cases in finance or HR, where latency can be high, a smaller model and GPU can work. This is what Uniphore delivers.”

The company has also expanded its capabilities through recent acquisitions of Orby and Autonom8, bringing in talent from DeepMind and Google. According to Sachdev, these integrations have already begun to benefit clients. “With Orby, what we gained was agentic process discovery, where we can go into a company and, without the company having documentation for themselves, discover their current manual work and identify opportunities for automation without them having to do anything,” he said.

As Uniphore scales globally, India remains central to its operations. The company has its AI innovation hub in Chennai and engineering centres in Bangalore, and it continues to explore acquisition opportunities within the country. While the majority of its revenue comes from the US and Europe, markets in Asia, including the Middle East, India, and Australia, are showing early promise for agentic AI adoption.

Looking ahead, Uniphore plans to double its customer base over the next year, aiming for 4,000 clients and eventually 8,000. Sachdev said the company is focused on delivering ROI for its clients before considering other milestones. “At some point in the future, becoming a standalone, publicly traded company is a goal, but right now, we are focused on our customers,” he noted.

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