Verizon unveils AI-powered customer overhaul ’Project 624’
Investing.com -- Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent support aimed at reshaping its customer experience. Dubbed the company’s most significant transformation in years, the initiative, called “Project 624,” underscores Verizon’s push to add personalization and reduce customer churn across its massive user base.